Lifetime Structural Warranty
BAMBOO WAREHOUSE warrants that they will replace, less the recommended five per cent allowance for installation waste, any planks with defective bonding, at no cost to you, the original end-consumer, as long as you own your home. BAMBOO WAREHOUSE is not responsible for accidental moisture problems such as dishwasher, toilet, and bathtub overflows. You, the original end-consumer, are protected from separation within the laminated boards.
25 / 10-Year Pre-Finish Warranty
BAMBOO WAREHOUSE warrants that the aluminum oxide pre-finish on the bamboo flooring will not wear through for 25 years from the date of purchase in residential applications and 10 years in commercial applications, subject to the provisions in this document. Moldings are not covered. Our installation and maintenance instructions must be followed as a condition for this warranty to have effect.
This warranty excludes any indentations, scratches, or damage caused by lack of proper maintenance, misuse, excessive heat or excessive dryness, negligence, spiked heel shoes, pets, insects, water, moisture, erosion, pebbles, sand, other abrasives, insufficient protection on furniture, wet mopping, or failure to follow all the written maintenance instructions.
The vendor cannot be held responsible for damage to newly installed floors by other trades or by the consumer or conditions beyond BAMBOO WAREHOUSE control. Protect floors when moving furniture or when equipment or appliances are left standing on newly installed floors.
Natural floors, due to their nature, are subject to seasonal contraction and expansion. It is the customer's responsibility to provide and maintain necessary humidity levels.
All resilient floors are subject to indentations by furniture and other objects (e.g. women's stiletto heels that have too small a bearing surface). Owners are advised to protect new floors with suitable furniture rests.
In areas where bamboo flooring is to be installed, the sub-floors must be smooth, level, clean, free of contaminates, and dry. You shall be responsible for the performance of the sub-floor.
These warranties are applicable to the original end-consumer only and are non-transferable.
This Warranty does not cover damage or defects resulting from or in any way attributable to:
1. Improper storage, handling or installation of the Flooring (including improper installation of joists and sub-flooring or improper surface preparation);
2. Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, application of solvents, corrosives or other chemicals to the Flooring, color change, fading or damage due to exposure to the sun, excessive pivot and point-loads, spike-heeled shoes, unpadded furniture feet, water, damage from sand, pebbles or other abrasives, or other unintended uses;
3. Insect infestation after shipment from point of origin;
4. Stains and finishes;
5. Improper alterations of original manufactured product;
6. Moisture problems (including sub-floor moisture, leaks, rain, wet mopping, etc.) or excessive dryness or heat.
7. Settlement or movement of the structure to which the Flooring is attached;
8. Variations in color, grain and markings that exist in the Flooring when new (such variation in bamboo is a natural consequence of varying exposure to sunlight or UV light;
9. Installation over radiant floor heating;
10. Installation of bamboo flooring over visible defect.
11. Gapping due the natural movement of your floor.
This document is the complete and exclusive statement of BAMBOO WAREHOUSE warranty, and is in lieu of all other expressed and/or statutory warranties. BAMBOO WAREHOUSE assumes no liability for incidental or consequential damages. The sole remedy provided herein is the repair, refinish, or replacement of defective products, or refund for defective products.
Use of any other than recommended maintenance products or improper cleaning methods or equipment may void Manufacturer's/Vendor's warranties.
Other exclusions may apply in particular cases and should be noted if applicable.
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As with any solid wood or prefinished product, maintenance is crucial to the longevity and appearance of your floors!
It is with this in mind that it is most advisable to take note of the following:
A good quality dust mop or vacuum head is the most effective tool for cleaning dust and dirt off of the floor. The cleaner head must be brush or felt. To keep your floors looking their best, vacuum clean or dry mop at least twice a week to remove loose dirt or grit before it can scratch the surface of your floors.
Spills and tracked in dirt can be cleaned by dust mop or a lightly dampened mop. When using a dampened mop, be sure to dry floor immediately. Oils from asphalt driveways or roads will tend to leave a stain. Be sure to clean shoes and entry mats well.
In addition to cleaning with water, it may be necessary to clean the floor with a good quality wood cleaner for pre-finished flooring.
DO NOT USE:
Steel wool, scouring powder, abrasive cleaners or detergents on you bamboo flooring. Grease, tar or oil can be removed with a cloth that is dampened with light mineral spirits. This usually lifts lipstick, crayon and most rubber scuffs also.
To help guard against the possibility of scratches and dents, place protective pads under furniture legs and chairs.
Make sure the protective pads are large enough to distribute weight evenly. Use at least one inch wide soft vinyl or rubber rollers when necessary. The ball type casters may damage your flooring. If your Bamboo Flooring is adjacent to an exterior door then place doormats outside at the entrance to keep dirt and grit from being tracked inside.
If scratches do occur, then a product called RUSTIN SCRATCH remover can be used to cover them up. If the scratches are very deep, a light sanding and re-sealing is advisable. If a sanding and re sealing is ever needed, the best product to use is called “Bono traffic water based sealer”
ENVIRONMENTAL PARAMETERS
Strand woven bamboo flooring is a natural material that responds to changes in humidity. If there is a lot of water in the air then your strand woven bamboo flooring will absorb it and begin to swell over time and eventually warp and bulge. Conversely, if there is too little water in the air the strand woven bamboo will dry out and shrink causing cracking.
For people living in temperate climate zones in Europe neither scenario is very likely. However, for those who live in hot and sweaty climates the situation is different. The best thing to do is to turn on your air conditioner unit during really hot and sticky days. This sucks out the moisture from the air and protects your strand woven bamboo flooring. Alternatively, you can turn on the heating to raise the heat and thus the absolute humidity in the room to prevent water vapor condensing. Thirdly, just opening the windows and allowing a through breeze in the house draws off a lot of the condensing water vapor. Only really as a last resort is it necessary to buy a humidifier.
The opposite situation is when the air is too dry which can be the case during the winter months when people rely on heaters to stay warm. Space heaters and central heating dry out the air. To combat this you can again open the windows once in a while or you can leave a kettle boiling on a stove. The steam from the kettle will increase humidity levels in the room. If you are convinced that the air is still too dry and endangering your strand woven bamboo flooring then you can buy a humidifier that sprays water vapor into the air.
ENJOY! |
